Terms & Conditions
TERMS & CONDITIONS
Rockbourne Investments Pty Ltd (ABN 48 100 967 717) trading as Climbing Mountains
ABOUT THESE TERMS
Our business www.climbingmountains.com.au (the “Site”), known as Climbing Mountains, is owned and operated by Rockbourne Investments Pty Ltd ABN 48 100 967 717.
In these Terms & Conditions (T&Cs):
“Climbing Mountains”, “we”, “our” or “us” means Rockbourne Investments Pty Ltd (ABN 48 100 967 717) and any entity that assists or participates with Rockbourne Investments in providing the services we agree to provide (including their employees and agents, where the context permits).
“You”, “your”, “client” or “passenger” means a person seeking or requiring the services offered by Climbing Mountains, all other persons (if any) included with that person in the booking, and that person’s or those persons’ travel agent (if any).
1. INTRODUCTION AND ACCEPTANCE
1.1 These T&Cs govern all bookings and participation in tours, expeditions, trips, promotional campaigns and related services (collectively “Adventures/Experiences”) provided by Climbing Mountains.
1.2 By making a booking or participating in any promotion, you acknowledge that you have read, understood and agree to be bound by these T&Cs on behalf of yourself and all participants included in your booking.
1.3 You must not make any booking unless you understand and agree with these T&Cs. If you do not understand any aspect of these T&Cs, you should seek independent legal advice from an appropriately qualified person.
1.4 These T&Cs, together with your booking confirmation, quote, invoice and any promotion-specific terms, constitute the entire agreement between you and us. They cannot be varied other than in writing by an authorised officer of Rockbourne Investments Pty Ltd.
1.5 These T&Cs are to be read subject to any non-excludable rights you have under the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Where the ACL applies and cannot be lawfully excluded, nothing in these T&Cs is intended to exclude, restrict or modify any consumer guarantees or rights you may have under the ACL.
2. NATURE OF SERVICES AND THIRD-PARTY SUPPLIERS
2.1 Climbing Mountains designs, organises and coordinates Adventures/Experiences including trekking, cycling, mountaineering and related adventure travel activities.
2.2 Many components of our Adventures/Experiences (for example, accommodation, local guiding, transport and some activities) are provided by independent third-party suppliers. We act as agent for these suppliers and do not control their operations.
2.3 Each supplier’s own terms and conditions apply to the services they provide, and may limit or exclude their liability in respect of death, injury, delay, loss or damage. Any legal recourse you have arising from acts or omissions of a supplier is against that supplier, not against us.
2.4 We make no warranty or representation as to the standard, quality or fitness for any particular purpose of services provided by third-party suppliers.
3. TRAVEL INSURANCE (COMPULSORY)
3.1 We strongly recommend that all passengers obtain comprehensive travel insurance for the duration of their travel, including cover for:
Medical expenses, illness, injury and death
Emergency evacuation and repatriation (including helicopter or air ambulance where applicable)
Trip cancellation, curtailment and delay (including cover for acts of God and war where available)
Loss, theft or damage to baggage and personal effects
Adventure and recreational activities relevant to your specific itinerary (such as trekking, cycling, mountaineering, high-altitude travel)
3.2 For certain Adventures/Experiences, travel insurance is compulsory and must be provided to us no later than 90 days before departure, as specified on our Site or in your booking confirmation.
3.3 Your travel insurance is your primary financial protection against Force Majeure Events (including acts of God, war, pandemics and government restrictions). We make no representations as to what you may recover under any insurance policy. You agree not to hold us responsible for any decision of insurers, suppliers, or any foreign government, authority or law.
3.4 It is your responsibility to ensure your policy is suitable for the specific Adventure/Experience you have booked and covers the risks you may face.
4. PARTICIPANT CONDUCT AND BEHAVIOUR
4.1 We are committed to providing safe, respectful and enjoyable Adventures/Experiences for all participants, guides and staff.
4.2 You must comply with all lawful instructions given by our guides, employees or company representatives at all times during the Adventure/Experience.
4.3 Unacceptable Behaviour
We will not tolerate any of the following behaviours:
Disruptive, aggressive, abusive, threatening or intimidating conduct toward any participant, guide, staff member or third party
Rude, disrespectful or offensive language or behaviour
Persistent negativity that undermines group morale or safety
Being under the influence of alcohol or drugs to the extent that it affects your safety or that of others
Failure to follow safety instructions or directions
Engaging in illegal activity or conduct that brings Climbing Mountains into disrepute
4.4 Removal from Tour Without Refund
If, in the reasonable opinion of our guides or representatives, you engage in any unacceptable behaviour listed in clause 4.3, pose a risk to yourself, other participants or staff, or are unable to safely continue, we reserve the right to:
(a) Remove you from the Adventure/Experience immediately at any stage (including before departure, during the tour, or at any point in the itinerary); and
(b) Terminate your participation without any refund, credit or compensation whatsoever.
4.5 You will be solely responsible for all costs and expenses associated with your removal and return travel, including (but not limited to) accommodation, transport, flights and any fees or charges incurred.
4.6 We will not be liable for any loss, damage, expense or inconvenience you suffer as a result of your removal for unacceptable behaviour, and you release us from all liability in connection with such removal.
4.7 Our Adventures/Experiences can be physically and mentally challenging. It is essential that all participants follow directions, both as a group and individually, to ensure a safe and enjoyable experience for everyone.
5. MANDATORY PRE-CONDITIONS TO PARTICIPATION
5.1 Your participation in any Adventure/Experience is strictly conditional on you meeting all of the following mandatory requirements (Pre-conditions). These are required for our public liability insurance coverage and for safe tour operation.
5.2 You must provide complete, accurate and honest information to Climbing Mountains at all times, including when you make your booking and when you provide any required documentation (such as medical information, insurance details and waiver forms).
5.3 Compulsory Individual Travel Insurance (Where Required)
Where specified on our Site or in your booking confirmation, each participant must hold individual comprehensive travel insurance and provide proof of insurance (policy certificate or schedule) no later than 90 days before departure (see clause 3).
5.4 Liability Waiver, Release and Indemnity
(a) All participants must sign our standard Liability Waiver, Release and Indemnity Form (Waiver).
(b) A signed Waiver must be received by us no later than 90 days before your scheduled departure date.
5.5 Medical Disclosure
(a) You must fully and accurately disclose any pre-existing medical conditions, injuries, disabilities, allergies, medications or other health issues that may affect your ability to safely participate, or may require special management or emergency response.
(b) Medical information must be provided in writing no later than 90 days before your scheduled departure date and updated promptly if your health changes before departure.
(c) Failure to disclose medical conditions may result in cancellation of your booking without refund.
5.6 Reason for Pre-conditions
These Pre-conditions are not optional. They are mandatory requirements imposed by our public liability insurers and necessary for us to operate Adventures/Experiences safely and lawfully. If you do not meet these requirements, we may not be able to obtain or maintain public liability insurance or safely conduct the tour.
5.7 Consequences of Misleading Information or Failure to Provide Documentation
5.7.1 If any participant misleads us, provides false, incomplete or inaccurate information (including about medical conditions or insurance), or fails to provide the required documentation listed in clauses 5.3, 5.4 and 5.5 by 90 days before departure, Climbing Mountains may, in its sole discretion:
(a) Treat the booking as cancelled by you; and
(b) Terminate your participation in the Adventure/Experience with immediate effect and without refund, even if the failure or misrepresentation is discovered less than 90 days before departure or after the Adventure/Experience has commenced.
5.7.2 Where we terminate or cancel under clause 5.7.1, the booking will be treated as a late cancellation (within 90 days of departure) and no refund will be payable. You will be responsible for any additional costs, losses or expenses arising from your misrepresentation, non-disclosure or failure to provide the required documentation.
5.7.3 You are strongly advised to claim any covered losses under your travel insurance.
6. DOCUMENT REMINDER AND ESCALATION PROCESS
6.1 If any required documents under clause 5 (insurance proof, Waiver, medical disclosure) are outstanding, we will use the contact details you have provided to send reminders.
6.2 As a general practice, where time permits, we will:
Notify you when your booking is confirmed of the document requirements and deadlines
Send at least two reminder communications before the 90-day deadline
6.3 You are responsible for ensuring we receive the required documents on time. Our reminder process does not remove your obligation to comply with the deadlines.
7. AVAILABILITY AND CHANGES TO ITINERARIES
7.1 All Adventures/Experiences shown on our Site may be booked subject to availability at the time of booking. Our tours will generally go ahead even if the group is small; we specialise in small-group and niche experiences.
7.2 Considerable care has been taken to compile the information on our Site. However, circumstances outside our control may necessitate changes in itineraries, accommodation, transport or other arrangements (for example, bad weather, natural disasters, airline schedule changes, supplier failure, or damage to accommodation).
7.3 We reserve the right to cancel, modify or reschedule departures and itineraries at any time if required by circumstances beyond our control (see clause 11 for Force Majeure Events).
7.4 Where it is necessary to change accommodation, we will endeavour to substitute accommodation of no lesser standard.
7.5 Hotel and facility descriptions featured on our Site are based on hotel guides and information provided by suppliers and may change at any time. Pictures utilised may not reflect the exact room, décor, view or other specifications.
8. PRICES, QUOTES AND INCLUSIONS
8.1 Prices on the Site
We endeavour to ensure the accuracy of all prices displayed on the Site. Prices are:
(a) quoted in multiple currencies including Australian dollars (unless stated otherwise) and are subject to change without notice;
(b) indicative only and subject to change until all of your booking details have been provided to us, we have confirmed your booking in writing and you have paid in full; and
(c) for the number of persons, items or time periods and on the conditions stated on the relevant page of the Site or in your quote.
8.2 “From” Prices
The expression “from” with respect to a price means the lowest price for the Experience that we believe is available at the time of publication, based on information we have received from suppliers.
8.3 Taxes, Charges and Currency Fluctuation
All government taxes and charges imposed by suppliers or third parties (including ticketing fees and airline fuel surcharges) are payable by you and are subject to change. If there are any increases in such taxes, charges or supplier rates, or any currency fluctuation which increases the price of your booking, we reserve the right to change the price you must pay (together with any applicable service fee and GST) at any time prior to and including the date of your departure, even if we have received full payment from you.
We will notify you of any such price changes that result in your travel arrangements being materially different from those prior to the change. If you do not wish to accept the change, you may cancel and monies you have already paid, less any charges levied by suppliers, will be refunded at the currency exchange rate that applied when your booking was confirmed.
8.4 Airfares
Airfare prices and conditions (if applicable) are subject to change or withdrawal without notification until airline tickets are issued. Full payment is required before tickets can be issued. We are not responsible for any increases in prices or changes in airfare prices. If we have knowledge of any potential airfare increases, we will advise you when confirming your booking.
8.5 Errors
We reserve the right to correct any errors in fees, charges, rates or prices quoted or billed, even if we have received full payment from you.
8.6 Exclusions
Unless expressly stated otherwise, the price does not include:
Airfares (unless otherwise stated)
Passport and visa fees
Insurance
Laundry, phone calls, beverages
Meals not detailed in the itinerary
Tips to tour guides, motor coach drivers and local city guides
Items of a personal nature
Excess baggage
Expenses, fees or costs incurred in case of illness, or refusal of entry to, detention in, or expulsion or repatriation from a country or part of a country
To the maximum extent permitted by law, we are not liable for any expense, cost or loss incurred in relation to such matters and you release us from all liability in relation to them.
8.7 Quotes
All written quotes indicate the price for the Adventures/Experiences only; they do not, unless specified, indicate the availability of those Adventures/Experiences. A quote (if required) is valid for 7 days from the date the quote is sent to you, unless otherwise stated.
9. HOW TO BOOK
9.1 Please contact one of our Experience Designers who will work with you to arrange an experience customised to your needs. We will present you with a written quotation for the Adventures/Experiences requested unless otherwise stated on the Site.
9.2 You must ensure that all names used to make a booking are exactly as they appear in the relevant passport(s). Any name/initial or spelling changes made after booking confirmation may result in supplier-imposed fees and/or an inability to travel.
10. PAYMENT
10.1 Upon receiving instructions from you that you wish to acquire Adventures/Experiences, we will, if available, arrange the quoted Adventures/Experiences and provide you with confirmation of their availability and pricing.
10.2 Your instructions constitute confirmation that you have checked the Adventures/Experiences being booked and that you have read, understood and agreed to these T&Cs and any additional terms specified in the quote.
10.3 Deposit and Full Payment
You must pay to us:
(a) When booking an Adventure/Experience more than 90 days before departure, a deposit (refundable or non-refundable as specified in your quote or itinerary) is required to secure your reservation and confirm availability and pricing. If booking within 90 days of departure, the full amount is due at the time of booking.
(b) Any additional amounts we specify when confirming your booking or from time to time, within the timeframe we provide. Some Adventures/Experiences may require further payment, up to the full amount, to confirm your reservation.
10.4 Your booking will be confirmed once we have received your deposit or payment and have issued a written confirmation invoice to you or your travel agent.
10.5 The remaining balance must be paid no later than 90 days before the departure date listed on our website (or any other date we specify). If you do not make a required payment by the due date, your booking will be considered cancelled, and your deposit may be forfeited in accordance with these T&Cs.
10.6 If you are unable to travel due to a medical reason or personal matter and provide appropriate documentation, we may, at our discretion, issue a voucher valid for a limited period (typically 6 to 12 months). As travel insurance may cover such situations, we strongly recommend you consider claiming under your policy first.
10.7 A travel agent who makes a booking at your request is your agent and is not our agent for the purposes of receipt of the deposit or any part of the price.
11. CREDIT CARDS
Any payment by credit card attracts a non-refundable service fee at the time of payment, based on the total cost of the payment. The amount of this service fee will depend on the credit card used and will be advised at the time of payment.
12. AMENDMENTS
12.1 If you amend your booking after it has been confirmed, you must pay to us:
(a) an administration fee of at least AUD $50 to cover communication and administration costs; and
(b) any cancellation and/or amendment fees imposed by suppliers (such as accommodation providers, airlines and other suppliers).
12.2 We will, to the extent possible, advise you of all applicable cancellation and/or amendment fees when confirming your booking.
13. CANCELLATIONS AND REFUNDS
13.1 Cancellation by You
If you cancel your booking after it has been confirmed but before you commence the Experience, the following cancellation fees will apply based on the number of days before your scheduled departure:
Notice Period Refund Amount
151 days or more before departure Full refund less AUD $100 administrative fee per person
150 days or less before departure 50% refund less AUD $250 administrative fee per person
90 days or less before departure No refund
Table 1: Cancellation fee schedule
13.2 You must also pay any cancellation fees imposed by the suppliers of your Adventures/Experiences (including airlines if applicable). Cancellation fees cannot be waived.
13.3 If you have paid any amount to us in respect of a booking, we may use it to pay the above costs and fees. Any difference will be refunded to you. Generally, the earlier you cancel your booking, the lower the cancellation fees are likely to be.
13.4 After your travel has commenced, there can be no refund in respect of any Adventures/Experiences not utilised, whether by choice or because of late arrival or early departure, including failure of transport to operate according to schedule.
13.5 Employees of any supplier are not authorised by us to give any undertakings in respect of refunds or other matters.
13.6 Cancellation for Failure to Meet Pre-conditions
Your booking will be treated as cancelled by you and no refund will be provided if:
(a) You fail to provide proof of compulsory travel insurance (where required) by 90 days before departure;
(b) You fail to provide a signed Waiver by 90 days before departure;
(c) You fail to provide complete and accurate medical information by 90 days before departure;
(d) You mislead us or provide false, incomplete or inaccurate information (including about medical conditions or insurance);
(e) We reasonably determine that your undisclosed or inaccurately disclosed medical condition materially increases risk to you, other participants or our staff, or renders the Adventure/Experience unsafe or uninsurable;
(f) You fail to make any required payment by the due date (clause 10); or
(g) You engage in unacceptable behaviour and are removed from the tour under clause 4.4.
In each case above, we may cancel or terminate your participation with immediate effect, including after the Adventure/Experience has commenced. This will be treated as a cancellation within 90 days of departure and no refund will be payable. You are strongly advised to claim any covered losses under your travel insurance.
13.7 Cancellation by Climbing Mountains – Minimum Numbers (Important)
A minimum booking level must be met to ensure an Adventure/Experience/Tour goes ahead as scheduled. Generally, this number is three to four (3-4) participants unless it is a private (1-2) or high-end luxury (6-8) tour. If a tour is cancelled by us solely because the minimum number is not achieved, we will offer you an alternate date (next available date for the same tour), potential refund (this is not applicable if it is a promotional or charity event offering), and/or credit to be used within the 12 month period from date of cancellation.
14. PROMOTIONAL CAMPAIGNS (INCLUDING ADVENTURE WEBINAR PROMOTION)
14.1 General Promotional Terms
14.1.1 Climbing Mountains may from time to time run promotional campaigns, including competitions, discounts, vouchers and prize draws (Promotions).
14.1.2 All Promotions are subject to these T&Cs and to any additional promotion-specific terms we publish (Promotion Terms). Each promotion will clearly outline eligibility requirements, entry methods, campaign duration and any relevant exclusions or limitations.
14.1.3 Discounts, codes and prizes are only valid within the specified promotional period and are not transferable or redeemable for cash unless expressly stated.
14.1.4 By participating in any Promotion, you agree to abide by all published terms and accept our decisions regarding interpretation and enforcement of those terms.
14.2 Adventure Webinar Promotion – 2026
Promotion Period
The Climbing Mountains Adventure Webinar Promotion will run from 15 March 2026 to 15 December 2026 (Promotional Period). Only eligible entries received during the Promotional Period will be included in the prize draw.
Prize
The prize is one (1) $2,500 AUD Climbing Mountains Adventure Voucher, which:
Is to be applied towards one eligible Climbing Mountains adventure (trekking, cycling or mountaineering) from our program
Cannot be used in conjunction with any other offer, discount or promotion
Must be used for a booking with travel completed by 30 June 2027
Is not transferable, not re-sellable and not redeemable for cash, in whole or in part
Is subject to all Climbing Mountains T&Cs, including standard booking terms, payment timelines and minimum numbers
Requires that the winner is medically fit to participate and has completed and signed Climbing Mountains’ Adventure Waiver and any required medical/fitness declarations before travel
If the chosen adventure exceeds the Voucher value, the winner must pay any additional amount; if it is less, no refund or credit will be provided
Eligibility and How to Enter
To be eligible, participants must:
(a) Be at least 18 years of age and resident in Australia
(b) Register for a Live Adventure Webinar during the Promotional Period
(c) Attend the live webinar session
(d) Remain in attendance until the end of the webinar
Each qualifying webinar attended equals one (1) entry. Participants may obtain multiple entries by attending multiple webinars.
Draw Procedure
All valid entries will be compiled into a single entry list at the end of the Promotional Period
One (1) winner will be selected by random draw using either a manual random process or an electronic randomisation system that is secure, auditable and consistent with Australian trade promotion requirements
The draw will be held on or around 15 December 2026 in Queensland, Australia, at a date, time and location specified in the full promotion details
Each valid entry will have an equal chance of winning
Where required by state or territory legislation, the draw will be conducted in accordance with permit conditions
The winner will be announced during the final webinar and notified via email. If the winner cannot be contacted, does not respond within the specified timeframe, is found to be ineligible, or fails to meet these T&Cs, we reserve the right to conduct a redraw.
15. LIMITATION OF LIABILITY AND FORCE MAJEURE
15.1 Third-Party Suppliers
We facilitate the arrangement of Adventures/Experiences that are, at times, delivered by third-party suppliers. As we do not always directly provide these services, we cannot be held responsible for the actions of other companies when our representatives are not present.
Supply of the Adventures/Experiences is made upon the supplier’s terms and conditions then in use. Your acceptance of vouchers, itineraries, coupons and exchange orders constitutes those terms as the entire agreement between you and the relevant supplier, and you bear all costs or losses incurred as a consequence of your failure to comply with them.
15.2 Force Majeure – Acts of God, War and Events Beyond Our Control
To the maximum extent permitted by law, we are not liable and will not be responsible for any delay, change, cancellation, failure or inability to perform arising out of or in connection with any Force Majeure Event, including but not limited to:
Acts of God (such as earthquakes, floods, storms, fires, landslides, volcanic activity, natural disasters, pandemics or epidemics)
War, acts of war (declared or undeclared), invasion, hostilities, armed conflict, terrorism or threats of terrorism, civil unrest, riot, insurrection or political instability
Government actions, sanctions, travel bans or restrictions, health orders, border closures, quarantine requirements or similar measures
Strikes, lockouts, industrial disputes or disturbances
Failure of third-party suppliers, infrastructure or equipment due to any of the above events
Any other event or circumstance beyond our reasonable control
Where a Force Majeure Event occurs, we may:
(a) Cancel, postpone, reschedule, alter or modify any Adventure/Experience (including after it has commenced); and
(b) Use reasonable efforts to provide you with alternative arrangements where practicable, but we are not obligated to provide a refund where the failure or change is due to a Force Majeure Event and not to any failure by us to comply with the ACL.
Your primary financial protection against such events is your own travel insurance, not Climbing Mountains.
15.3 Exclusion of Liability (Subject to ACL)
In the absence of our negligence, and to the maximum extent permitted by law, we are not liable for:
Any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default (whether negligent or otherwise) of any supplier
Any loss or damage to baggage or property, injury, illness or death, or any other loss (including consequential loss) arising from the act, error, omission, default or negligence of any person not our direct employee or under our exclusive control
Any criminal conduct of any third party
Death, injury or any loss or damage whatsoever you suffer from any accident or incident if you are not wearing a seatbelt (where a motor coach seat is fitted with one) at the time
Any injury, damage, loss, delay, additional expenses or inconvenience caused by your acts, omissions or defaults, your state of health, medical condition or circumstances, or other reasons beyond our control, including Force Majeure Events or failure of equipment or machinery
15.4 Warranties and Consumer Guarantees
To the extent permitted by law, all express and implied warranties, guarantees, representations or terms not expressly set out in these T&Cs are excluded.
However, nothing in these T&Cs excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (ACL) that cannot be excluded, restricted or modified.
Where the law implies any non-excludable guarantee, warranty or condition, our liability to you for breach thereof is limited, at our option, to:
supplying the services again; or
payment of the cost of having the services supplied again.
15.5 Maximum Liability
Despite any other provision of these T&Cs and subject always to your rights under the ACL, our maximum aggregate liability to you or any third party is limited to the total price you have paid us for the booking.
15.6 Recreational Services Warning (Australian Consumer Law)
Under the Australian Consumer Law, certain provisions apply to the supply of recreational services (as defined). Climbing Mountains relies on and gives you notice of the following:
WARNING: Under the Australian Consumer Law, several guarantees are implied into contracts for the supply of certain goods and services. These guarantees impose certain obligations on us which cannot be excluded, restricted or modified, except to the extent permitted by the Australian Consumer Law. However, in the case of recreational services, the supplier is entitled to ask the consumer to agree that these guarantees do not apply.
Recreational services are defined in the Australian Consumer Law as services that consist of participation in:
a sporting activity; or
a similar leisure time pursuit or any other activity that involves a significant degree of physical exertion or physical risk and is undertaken for the purposes of recreation, enjoyment or leisure.
By accepting these T&Cs, you agree that our liability to you in relation to recreational services (including trekking, cycling, mountaineering and related adventure activities) is excluded to the fullest extent permitted by sections 139A and 139B of Schedule 2 to the Competition and Consumer Act 2010 (Cth).
16. INDEMNITY
You agree to indemnify and hold harmless Climbing Mountains, its directors, employees, contractors, agents and related entities (Climbing Mountains Group) from and against all claims, liabilities, losses, damages, costs and expenses (including legal fees on a solicitor-client basis) arising from or in connection with:
Your breach of these T&Cs
Your acts, omissions or misconduct during an Adventure/Experience
Your failure to disclose, misrepresentation or provision of false or misleading information (including medical or insurance information)
Your unacceptable behaviour or removal from a tour under clause 4
Any claim brought by a third party in relation to your participation
17. COMPLAINTS
17.1 We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution with the supplier at the time.
17.2 If you fail to follow this course, any claim for compensation may be reduced or denied.
17.3 If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the supplier to resolve it) with your travel agent or directly with us within 30 days of your holiday concluding.
18. INTERNATIONAL TRAVEL, PASSPORTS AND VISAS
18.1 You are responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations, orders, demands or other requirements of countries visited or transited. You should check the requirements of those countries with their embassies or consulates or other authorities.
18.2 Official travel advice issued by the Australian Department of Foreign Affairs and Trade is available by calling (in Australia) 1300 555 135 or visiting www.dfat.gov.au. We recommend that you review this information both prior to making your booking and prior to departure.
18.3 We strongly recommend that you also register your upcoming travel plans through smarttraveller.gov.au.
18.4 We are not responsible for any costs, delays, denied entry or other consequences arising from your failure to hold proper travel documents.
19. UNLICENSED SUPPLIER DISCLAIMER
If you request Climbing Mountains to arrange Adventures/Experiences by a person or company which is not licensed in accordance with any applicable law, we accept no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you as a result.
20. PRIVACY
20.1 We collect, use and disclose your personal information in accordance with our Privacy Policy (available on our website or on request).
20.2 By making a booking, you consent to us collecting and using your personal information for the purposes of providing the Adventure/Experience, meeting legal obligations and communicating with you.
20.3 You acknowledge that we may need to disclose your personal information (including medical information) to third-party suppliers, insurers, emergency services and government authorities where reasonably necessary for your safety or to comply with legal requirements.
20.4 Your booking of any Experience constitutes your representation to us that you have read our Privacy Policy and accept its application to you.
21. IMAGES AND PROMOTIONAL MATERIAL
21.1 You consent to us taking photographs and video footage during Adventures/Experiences and using those images for marketing, promotional and social media purposes without payment or further approval.
21.2 If you do not wish to be photographed or have your images used, you must notify us in writing before departure.
22. OUR WEBSITE
By using the Site to browse any Experience, you represent to us that you have read our User Agreement posted on the Site and you accept its application to you.
23. LAW AND JURISDICTION
23.1 The agreement between us and you in respect of the services to be provided is constituted solely by these T&Cs and is governed by the laws of Queensland, Australia.
23.2 We and you submit to the exclusive jurisdiction of the Courts of Queensland and the Courts of appeal therefrom.
23.3 In any legal action, arbitration or other proceeding to enforce, interpret or construe the terms and conditions, or concerning any grievance relating to the tour/holiday/booking, the prevailing party shall be entitled to recover its reasonable legal fees and expenses on a solicitor/client basis.
24. UNDERSTANDING THESE TERMS AND CONDITIONS
If you do not understand any aspect of these T&Cs, you should seek independent legal advice from an appropriately qualified person before making a booking.
25. DOCUMENT REQUIREMENTS SUMMARY
To confirm your participation and ensure compliance with insurance and safety requirements, you must provide the following documents no later than 90 days before departure:
Document Deadline
Proof of individual travel insurance (where required) 90 days before departure
Signed Liability Waiver and Release Form 90 days before departure
Written medical disclosure (if applicable) 90 days before departure
Full payment balance 90 days before departure
Table 2: Mandatory document requirements
Failure to provide any of the above documents by the deadline, or provision of misleading, false or incomplete information, will result in automatic cancellation or termination of your booking without refund (see clauses 5.7 and 13.6).
26. CONTACT INFORMATION
Climbing Mountains
Rockbourne Investments Pty Ltd (ABN 48 100 967 717)
Website: www.climbingmountains.com.au
Email: [email protected]
WhatsApp: +61 410 452 011
Director / Adventurer / Guide:
Chris Moyle MBus
End of Terms & Conditions
These T&Cs were last updated: February & March 2026